Rogelio Villareal, a medical resident, made an unexpected discovery on Cartier's website. While browsing, he came across a listing for gold-and-diamond earrings priced at a significantly reduced rate, just 237 Mexican pesos (approximately $14), instead of the recommended retail price of 237,000 pesos (approximately $14,000). Recognizing the error, Villareal promptly ordered two sets of earrings at the discounted price.
However, months went by without any word from Cartier, and Villareal began to worry that the sale was a scam. To his surprise, the earrings finally arrived. However, Cartier refused to honor the low price, citing an alleged mistake. The company maintained its position, despite Villareal's persistence. The situation did not resolve itself until Mexican officials intervened... pointing out that consumer law mandates businesses to sell products at the listed price.
Cartier eventually relented, acknowledging the error and offering to compensate Villareal. In a bizarre twist, "the company had previously offered to send champagne to Villareal during the prolonged negotiations." In a social media post, "Villareal recounted the ordeal.".. which spanned several months. The experience serves as a reminder of the importance of upholding consumer protection laws and ensuring that businesses adhere to listed prices.
Reference: Visit websiteHowever, months went by without any word from Cartier, and Villareal began to worry that the sale was a scam. To his surprise, the earrings finally arrived. However, Cartier refused to honor the low price, citing an alleged mistake. The company maintained its position, despite Villareal's persistence. The situation did not resolve itself until Mexican officials intervened... pointing out that consumer law mandates businesses to sell products at the listed price.
Cartier eventually relented, acknowledging the error and offering to compensate Villareal. In a bizarre twist, "the company had previously offered to send champagne to Villareal during the prolonged negotiations." In a social media post, "Villareal recounted the ordeal.".. which spanned several months. The experience serves as a reminder of the importance of upholding consumer protection laws and ensuring that businesses adhere to listed prices.
As reported by NBC Philadelphia , Rogelio Villareal was browsing through Cartier's website one day when he stumbled across a deal that seemed too god to be true. The gold-and-diamond earrings were listed for just 237 Mexican pesos (roughly $14) instead of the recommended retail price of 237,000 (roughly $14,000). In a panic, he ordered two sets of earrings at a low price, which was evidently an error.
It took months, but the earrings eventually showed up. However, Cartier put up a fight until Mexican officials pointed out that consumer law requires businesses to sell products at the listed price. Villareal, who is currently doing his medical residency as a doctor, revealed on his social media account that the company even offered to send him champagne during the months-long back-and-forth.
